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<p>This project aimed to develop a mobile point of sale (POS) tool to empower sales associates with timely and accurate information, thereby enhancing their interactions with customers and boosting furniture sales in-store.</p><h3>Problem<br></h3><p>Sales associates faced several challenges, including slow terminals, difficulty in finding product information and images, limited inventory visibility, and inconsistent pricing between online and in-store offerings.</p><h3>My Contributions</h3><p>I conducted extensive research using user surveys, one-on-one interviews with over 15 sales associates, focus groups, and field observations. I was responsible for the visual design of screens and I also facilitated prototype testing to ensure the tool met user needs. My skills in UX research, user interface design, and data analysis were pivotal in identifying key pain points and crafting a user-centric solution.</p><h3>Outcomes</h3><p>The mobile POS tool enabled sales associates to quickly search for furniture items by brand, model number, or SKU directly from the sales floor. This led to a 10% increase in volume per sales ticket and a 32% increase in customer satisfaction, as associates could provide accurate inventory status and delivery times, significantly reducing customer frustration.</p><figure></figure><figure id="figure-y8vvv61l2ilq73rxun"><iframe id="y8vvv61l2ilq73rxun" src="https://www.youtube.com/embed/Q5xeKRbz4Is" class="w-full bg-gray-100 rounded-lg md:rounded-xl lg:rounded-2xl" style="aspect-ratio: 16/9;" allowfullscreen="" data-url="https://youtu.be/Q5xeKRbz4Is?t=10" data-corners="default" data-mce-src="https://www.youtube.com/embed/Q5xeKRbz4Is" data-mce-style="aspect-ratio: 16/9;"></iframe></figure><p><br></p><p><br></p>

Building a Mobile Point of Sale Tool for Enhanced In-Store Sales Experience

<figure></figure><p>Role: <strong>Sr. UX Researcher</strong></p><h2>The Challenge</h2><p>Design a high level snapshot for brands and retailers to view key business metrics about their current inventory and related sales activity.<br></p><p><br></p><figure id="figure-xgxgzdpr27lq5h9zn2"><iframe id="xgxgzdpr27lq5h9zn2" src="https://www.youtube.com/embed/vpY62Rx1GrE" class="w-full bg-gray-100 rounded-lg md:rounded-xl lg:rounded-2xl" style="aspect-ratio: 16/9;" allowfullscreen="" data-url="https://www.youtube.com/watch?v=vpY62Rx1GrE&amp;ab_channel=ChristineChristopherson" data-corners="default" data-mce-src="https://www.youtube.com/embed/vpY62Rx1GrE" data-mce-style="aspect-ratio: 16/9;"></iframe></figure><h3><br>The Solution</h3><p>A new executive dashboard for luxury brands and retailers providing full visibility into the total value of orders, orders in various states of completion, top selling styles, and top grossing retailers.&nbsp;</p><h3><br>Research Methods</h3><p class="">/ User Surveys<br></p><p class="">/ Hotjar<br></p><p class="">/ Prototype Testing</p><p class=""><br></p>

Case Study: Designing a SaaS Dashboard for Luxury Retail Brands

<figure></figure><figure></figure><figure>Role: <strong>Product Manager/UX Lead</strong></figure><div class="sqs-html-content"><h2>Challenge</h2>Design new features for GetLoci app to allow users to send/receive</div><div class="sqs-html-content">digital currency from peers, mint cryptocurrency, and purchase</div><div class="sqs-html-content">digital securities through an online crypto token exchange.</div><div class="sqs-html-content"><br></div><div class="sqs-html-content"><br></div><figure id="figure-y8vvv61l2ilq73rxun"><iframe id="y8vvv61l2ilq73rxun" src="https://www.youtube.com/embed/68dihutux2s" class="w-full bg-gray-100 rounded-lg md:rounded-xl lg:rounded-2xl" style="aspect-ratio: 16/9;" allowfullscreen="" data-url="https://www.youtube.com/watch?v=68dihutux2s&amp;t=34s" data-corners="default" data-mce-src="https://www.youtube.com/embed/68dihutux2s" data-mce-style="aspect-ratio: 16/9;"></iframe></figure><div id="collection-footer-5b96dd5703ce64bb7580bfca" class="sqs-layout sqs-grid-12 columns-12 collection-footer" data-layout-label="Collection" data-type="block-field" data-updated-on="1579919966369"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div id="block-yui_3_17_2_1_1539641903842_3597" class="sqs-block html-block sqs-block-html" data-block-type="2"><div class="sqs-block-content"><div class="sqs-html-content"><br></div><div class="sqs-html-content"><br></div><div class="sqs-html-content"><h3>Roles &amp; Responsibilities</h3></div><div class="sqs-html-content"><div class="sqs-html-content"><br></div><div class="sqs-html-content">/ Redesigned existing features for Pocket (wallet) , Currency Selector,</div><div class="sqs-html-content">&nbsp; and Loci Rewards tokens</div><div class="sqs-html-content"><br></div><div class="sqs-html-content"><div class="sqs-html-content">/ Designed user flows for trading, minting, and burning digital tokens</div><div class="sqs-html-content"><br></div></div></div><div class="sqs-html-content">/ Managed backlog and prioritized features for upcoming sprints</div><div class="sqs-html-content"><br></div><div class="sqs-html-content">/ Designed new features for minting Bitcoin, Peer Exchange, P2P&nbsp;</div><div class="sqs-html-content">&nbsp; Transfer and purchasing Loci GLOBAL securities</div><div class="sqs-html-content"><br></div><div class="sqs-html-content">/ Work alongside development team during implementation</div></div></div></div></div></div><div id="indexNav" class="index-item-navigation reveal-index-nav" data-content-field="navigation-indexNav"></div>

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Building a Mobile Point of Sale Tool for Enhanced In-Stor...

Case Study: Designing a SaaS Dashboard for Luxury Retail ...

Case Study: P2P Crypto Exchange